We are currently aware of an issue which you may have experienced at approximately 12:20. We believe this issue to have subsided and we are currently investigating the cause of this.
Thank you for your patience whilst we investigate this.
Our support desk can be contacted by phone on 0345 286 4321 or email at firstname.lastname@example.org.
Timeline & Updates
12:10 - Service disruption flagged internally
12:20 - Symptoms subsided We are continuing to investigate the root cause.
13:25- Still investigating cause of the issue
13:35- We believe this issue to now be resolved, RFO to follow