We are currently experiencing issues with outbound dialing on our Callstation system.
The current symptoms for some of our customers include; high wait times for outbound calls to connect to agents, long disposition times, and 503 Gateway timeouts.
Our infrastructure engineers are currently investigating this and more information will follow shortly. We urge customers affected to email our support team to open a ticket with us where updates will be issued - email@example.com
Please accept our apologies for the inconvenience and impact of this issue.
UPDATE - 14:41: The infrastructure team are performing ongoing investigations into the root cause of the problem.
Once again we would like to request for customers still experiencing issues to email the support desk - firstname.lastname@example.org
UPDATE - 15:15: Investigations are ongoing and we apologise for any inconvenience caused.
UPDATE - 15:35: Investigations are ongoing and we apologise for any inconvenience caused.
UPDATE- 16:02: We now believe this issue to be resolved. RFO will be issued as soon as possible.
Thank you for your patience.